About Commercial Security Services Orlando

James Franklin, who founded Nexus Security Firm, came to it from more than 15 years in law enforcement. For a commercial property that shows in the unglamorous parts: post orders written for the building rather than copied from another one, officers who know when an incident belongs with police, and documentation a property manager can hand to an insurer without having to explain it.

The first call is a short conversation about the property and what has been happening. Useful detail: the address, the property type, the hours that concern you, what has been reported or stolen or damaged, whether anyone has been confronted, and whether a tenant or an insurer is pushing for coverage. Nothing is quoted on that call, because a rate given before anyone has seen the property is a guess.

The second step is a property walk with a supervisor. That visit covers entrances, the lot, the dock or the rear service area, the stairwells, the sightlines and the hours each of them matters. It is also where coverage patterns get tested, including the cheaper ones. If the incidents at your property have all happened between 5pm and midnight, we will say that a staffed evening post beats a thin 24 hour arrangement, and if patrol checks would serve the property better than a post, we will quote patrol.

What you get after the walk is a written scope: the post orders the officer works to, the uniform and armed status, the schedule, and the rate with the factors that set it. Most buyers have been given a rate with no build behind it before, which is why we show what moved it.

Our agency license, FDACS Class B number B 1900066, is issued by the Division of Licensing at the Florida Department of Agriculture and Consumer Services. A Class B agency license authorizes guard work anywhere in Florida under Chapter 493, and the record is public: search the FDACS Division of Licensing lookup for the number and you will see the class, the status and the dates.

Officers hold their own licenses. An unarmed officer holds a Class D license, which requires 40 hours of FDACS approved training and runs on a two year cycle. An armed officer adds a Class G, which requires 4 hours of firearms requalification each year of that cycle (FDACS Division of Licensing). Those are also checkable, and it is reasonable to ask for them.

Our license covers people. Staffed posts, patrol, access control desks, credential checks, responding on foot to an activation and documenting what happened are all Chapter 493 work. Installing, servicing, designing or remotely monitoring alarm, camera and access control equipment falls under a separate Florida certification held by alarm system contractors, which we do not hold and do not sell. When a bidder offers officers and equipment in one package, ask to see both credentials.

A post is an officer working to written orders on a schedule. The orders are built during the property walk and they say what the officer does, in what order, and who gets called when something happens. On a lobby desk that means credential checks, visitor badges, the log and the escalation tree. On a retail center it means door presence, a lot and rear corridor rotation, closing escorts and trespass warnings that get logged. On a warehouse gate it means identity and paperwork checks, a vehicle log and a timed yard tour with variation built in.

A supervisor is assigned to every post and attends it, including on the overnight rotation. That visit is where the written route gets compared with what is being walked, and where an officer raises the thing the property contact has not heard yet.

Incidents are documented and the documentation goes to your property contact. The records buyers value most are the unremarkable ones: who came through the gate, which door was found unsecured, which person has now been warned off the property three times. That is the material that supports a police conversation, an insurance claim or a tenant meeting months later.

The core service area is Orange, Seminole and Osceola counties, worked from the office at 3203 Lawton Rd in Orlando. That takes in downtown, the International Drive and convention center corridor, Lake Nona and the Medical City area, Winter Park, Maitland, Altamonte Springs, Apopka, Sanford, Oviedo, Kissimmee, the UCF area, and the industrial corridors on the east side and along Orange Blossom Trail.

Patrol routes are the one service where distance changes the price, since route density is the cost driver, so an address far from an existing route is quoted accordingly and we will say when it costs more than it is worth.

The Class B agency license is statewide, so a client with sites in other Florida markets can be covered under the same agreement. Anything outside Florida needs an agency license in that state, which we do not hold, and we will tell you so instead of taking the work.